FAQ Frequently Asked Questions

Home / FAQ Frequently Asked Questions

In general, most orders take 1-2 business days to process before shipping, while custom made, personalized items may take 1-7 business days.

Our order pages are hosted in a very secure environment. Please accept our assurances that your transactions are always conducted over secure connections.

Please check your spam and/or junk mail folders as the email may have been sent there. If you are still unable to locate the email you may contact us directly.

When “credit card was declined” appears while processing an order, it means that your credit card issuer/bank has declined the transaction. Usually, a quick call to your card issuer/bank will clear this up.

If you made an account with us you can find your order details in the “My Account > My Orders”. If you didn’t set up an account with us you can track your orders on our order tracking page here: Order Tracking.